Jersey Consumer Council
www.jerseyconsumercouncil.org.je/jcc@jerseyconsumercouncil.org.jeAbout
The Council serves the local community by ‘seeking information, investigating, highlighting and publicising anomalies and irregularities in consumer affairs and to encourage good trading practice by local business, with the assistance of the Trading Standards Service and other States departments as appropriate’.
The focal points of the Council are:
1. To give general advice in terms of issues which affect consumers.
2. Advise States on changes which might be made in terms of good practice, procedure or legislation.
3. Provide a link for consumers with local businesses either through representative bodies or directly with the major local organisations.
The Jersey Consumer Council is here to :
Help consumers make informed decisions when using goods and services;
for example tips and guidance how to employ a tradesman, helping you to understand the complexities and choices of telecommunication packages or how your comments shape services for others for example changes to local car park payment systems.
Undertake research and surveys to quantify public opinion;
for example our Primary Health Care survey and user group has quantified target Primary Health proposals covering a broad range of issues.
Raise consumers issues of concern with decision and policy makers;
for example the Council meet with policy makers to raise your concerns on such issues as Primary Health, transport difficulties and fuel prices.
Get involved with consultations to ensure the consumers’ voice is heard and making it count.
The Council responds to key consultations to ensure that the Consumer is represented on such topics as Health, Telecommunications and Financial Services Ombudsman.
Herald good trading practices and customer service.
The Consumer Council promotes a culture of transparency so that islanders can understand consumer issues better.
Since the Consumer Council was established by the States by an Act in 1995, it has met regularly and found a niche in the community by getting involved, highlighting and working proactively on many issues of common interest and concern.
The members are appointed for renewable terms of office.
The Council membership currently comprises;
Chairman (Advocate Rose Colley)
Representative of the Citizens Advice Bureau (John Stephens)
Representative of the Legal Profession (Advocate Jean-Marie Renouf)
Representative of the Jersey Hospitality Association (Ian Barnes)
Representative of the Jersey Chamber of Commerce (Ray Shead)
4 Members of the Public
The Council members meet formally on about 6 occasions per annum to receive reports and information and discuss key council issues and to debate levels of involvement in other consumer activities.
The Council have benefited from a range of guest speaker over the past year which has helped members to appreciate the complexities and challenges faced by local business.Categories: Advice Centres, Information Service.
