Refund Policy

Last updated 2 August 2026.

This policy covers everything you can buy on Globe Connected: Verified subscription plans, one-off classified upgrades, and advertising credit packs. It sits alongside our Terms & Conditions.

Globe Connected Limited (trading as Globe Connected) operates Globe Connected, and Paddle.com Market Limited is our reseller and the merchant of record for every purchase. Paddle takes the payment and issues the refund, so refund requests go to Paddle — but the policy below is ours, and Paddle applies it. Paddle's own refund policy and buyer terms also apply to your purchase.

1. Our 14-day change-of-mind refund

If you change your mind, ask for a refund within 14 days of the payment and we will refund it in full. You do not need to give a reason.

This applies to a first subscription payment, to each renewal payment, to a classified upgrade, and to an advertising credit pack. Where you have already had the benefit of what you bought during those 14 days, we may refund proportionately rather than in full — see section 3.

2. How to request a refund

Paddle handles refunds as merchant of record. To request one:

  • go to paddle.net, find your purchase using the email address you paid with, and choose Request refund; or
  • use the View receipt or Manage subscription link in the confirmation email Paddle sent you; or
  • email us at [email protected] and we will raise it with Paddle for you.

Tell us the email address on the purchase and the receipt or transaction reference if you have it. Approved refunds go back to the payment method you used, normally within 14 days of approval. Your bank may take a few extra days to show it.

3. Refunds after the 14-day window

After 14 days a change-of-mind refund is no longer automatic, but we still consider every request on its merits. We will normally refund, in full or in part, where:

  • you were charged twice, or charged after cancelling;
  • a technical fault on our side meant you did not get what you paid for — for example verified treatment or a featured placement did not render, or booked advertising days were not delivered;
  • we removed or deactivated your paid listing for a reason that turns out to be our mistake;
  • we materially reduced or withdrew a feature you were paying for; or
  • the purchase was made without your authorisation.

Where the problem affected only part of what you bought, we refund the affected part. Where you have used part of a period or an allowance, we may refund the unused portion.

4. What we normally will not refund

Outside the 14-day window, and unless one of the reasons in section 3 applies, we normally do not refund:

  • advertising credits already spent on days that have been delivered — those days ran and the advertising was shown;
  • a classified upgrade whose benefit has already run in full, such as a featured placement that has completed its 14 days or an extension that has already been consumed;
  • a subscription period you have already used, where you simply forgot to cancel before it renewed — although if you contact us promptly after an unwanted renewal we will normally sort it out;
  • purchases where your account was suspended or terminated for fraud, payment reversal, or serious breach of our terms.

None of this is a blanket refusal. Ask us, and we will look at it.

5. Cancelling instead of refunding

You can cancel a Verified subscription at any time from your billing page. Cancellation stops future renewals; it is not a refund of the period you are in. Your slots and verified treatment continue until the end of the period you have paid for, then stop.

Advertising credits do not expire. If you cancel a campaign, credits for any days not yet delivered go back to your credit balance so you can spend them on another campaign. Returning credits to your balance is not a cash refund — if you want your money back instead, request a refund under this policy.

6. Your statutory rights

This policy is in addition to your legal rights and does not restrict them. If you are a consumer in the UK or the EEA you have a statutory right to withdraw from a distance purchase within 14 days. Where you asked for the service to start immediately — which is what happens when a subscription, upgrade or credit pack takes effect at checkout — that right may be reduced by the value of what you have already received, and lost once the service has been fully performed. Nothing here affects your rights where a service is not as described or not carried out with reasonable care.

7. Chargebacks

Please contact us or Paddle before raising a chargeback with your bank — it is almost always faster. Where a payment is charged back or reversed we may withdraw the entitlements it paid for, return unspent advertising credits to nil, suspend campaigns that are no longer funded, and suspend the account until the matter is resolved.

8. Contact

Questions about this policy: [email protected] or our contact page. Questions about a specific payment, receipt or refund: paddle.net.